Terms & Conditions
Last updated: 15/01/2025]
About Us
Thistle Dae Nicely is a UK-based online store operated by a sole trader.
We sell new and nearly-new returned items, with a focus on reducing e-waste and unnecessary landfill.
Contact email: [your contact email]
Using Our Website
By using our website or placing an order, you agree to these Terms & Conditions.
You must be at least 18 years old to place an order.
Products & Descriptions
We aim to describe all products accurately and honestly.
Please note:
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Items may be new or nearly-new returns
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Packaging may show signs of handling or resealing
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Minor cosmetic marks (if any) will be clearly stated
All items are sold subject to availability. As many products are one-off items, once sold they may not be restocked.
Prices
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time, but prices will not change after an order has been confirmed.
Orders
When you place an order:
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You will receive an order confirmation email
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The contract is formed once payment has been successfully processed
We reserve the right to refuse or cancel an order if:
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Payment is not authorised
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There is a pricing or listing error
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The item is no longer available
If an order is cancelled, you will receive a full refund.
Payments
Payments are securely processed by Stripe.
We do not store or process your card details.
Delivery
Delivery times and costs are shown at checkout.
We are not responsible for delays caused by:
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Postal services
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Courier issues
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Circumstances outside our control
Returns & Refunds (UK Consumer Rights)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, unless an exemption applies.
To return an item:
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The item must be unused and in the condition received
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You must contact us within 14 days of delivery
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Return postage costs are the responsibility of the customer unless the item is faulty or incorrect
Refunds will be issued to the original payment method within 14 days of receiving the returned item.
Because many items are one-off returns, replacements may not be available.
Faulty or Incorrect Items
If your item arrives faulty or not as described:
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Contact us as soon as possible
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We will offer a refund or suitable resolution in line with your statutory rights
Liability
We are not liable for:
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Indirect or consequential losses
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Losses resulting from misuse of products
Nothing in these terms limits your legal rights under UK consumer law.
Intellectual Property
All content on this website (text, images, branding) belongs to Thistle Dae Nicely and must not be used without permission.
Privacy
Your personal data is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
🌿 Plain-English Promise
We aim to be fair, transparent, and honest — and to dae things nicely.