Last updated: [15/01/2025]

 

Who We Are

Thistle Dae Nicely is a UK-based online store selling new and nearly-new returned items, with a focus on reducing e-waste and unnecessary landfill.

If you have any questions about this policy, you can contact us at:  support@thistledaenicelyreturns.co.uk

 

What Information We Collect

When you use our website or place an order, we may collect:

• Your name

• Email address

• Billing and delivery address

• Phone number (if provided)

• Order and payment information

• Communications you send to us

We do not store or process card details ourselves.

 

How We Use Your Information

We only use your information when necessary to:

• Process and fulfil your orders

• Take payments and prevent fraud

• Communicate with you about your order

• Respond to enquiries or support requests

• Send emails you’ve opted in to (such as updates or newsletters)

• Meet legal and tax obligations

We do not sell your personal data.

 

Payments

Payments on our website are securely handled by Stripe, our payment processor.

Stripe processes your payment information in accordance with their own privacy policy and security standards. We never see or store your full card details.

 

Email Marketing

If you sign up to our mailing list, we will only send you emails you’ve agreed to receive.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email

• Contacting us directly

 

Cookies

Our website may use cookies to:

• Make the site work properly

• Understand how visitors use the site

• Improve user experience

You can control cookies through your browser settings.

 

Who We Share Data With

We only share your data with trusted services when necessary, including:

• Payment processors (e.g. Stripe)

• Website and hosting providers (e.g. GoDaddy)

• Delivery and fulfilment services

All third parties are required to handle your data responsibly.

 

How Long We Keep Your Data

We keep personal data only for as long as necessary to:

• Fulfil orders

• Meet legal, accounting, or tax requirements

After this, data is securely deleted or anonymised.

 

Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Ask for corrections

• Request deletion of your data

• Withdraw consent for marketing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [your contact email].

 

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

 

🌿 Plain-English Promise

We only collect what we need, we respect your privacy, and we’ll always dae things nicely.